Under The Root provides the service of handcrafted intimate apparel.  The policies set forth have made it possible for this brand to grow, and the time spent with the growth has been cherished tremendously. 

These policies ensure that as the necessary expansion continues, every one involved receives a fair and living wage for their time, energy, and skills.  This supply channel begins with the farmers, the manufacturers of the cloth, the companies supplying the materials, the travelers bringing these supplies across miles, the hands conjuring magik to achieve the order of your choice.  The process is a mothership of ethical, organic, and fair trade sensibilities.

Payment Terms

Under The Root accepts payment from all major credit cards via Stripe.
The prices are in USD. 
If you prefer and are more comfortable to use PayPal, your request is not a problem.  Please send an email with your order details to hello@undertheroot.com.  We will send an invoice from PayPal with your order to continue checkout.

When converting prices to another currency a slight price variation between 2 to 5 percent may occur due to fluctuating exchange rates.  When an item is charged to a credit card you may be charged fees determined by your bank.  The responsibility for the extra charges, if incurred, remain with the buyer.  Please visit http://www.xe.com/ to access the current exchange rates for your country.

Refunds and Returns

We strive to protect you and us from misunderstandings.  Due to the amount of time and resources involved in fulfilling your order plus the health and hygiene regulations, there are no refunds simply for change of mind or if you have purchased an incorrect size.

The gift certificates are not returnable although you may opt to gift it to someone else.

Ready to ship designs may be exchanged for another item in the shop, minus the shipping/handling fee. 

If you have referred to the size guide, read the recommendations and advice with each listing and still concerned about the fit of a design, contact with email hello@undertheroot.com or use the contact form and include your measurements, the design(s) you have your eyespy on, and questions regarding your specific concerns.  It is a pleasure and honor to assist you.

All body types are unique and it is an honor to have your visit with us Under The Root.

Exchanges and Cancellations

Please take your time to breathe and relax before trying on your order.  It is a pleasure to meet you half way if your original order is simply not working out for you.  A 50 percent cost for the exchange is required to cover the cost of your handcrafted item.  An exchange request with the contact form is required within 3 days of the post marked receiving date.  There are no exceptions to these terms and conditions.

A gift certificate is not returnable although they may opt to gift it to someone else.

Ready to ship designs may be exchanged for another item in the shop, minus the shipping/handling fee.

There are no cancellations or changes made from your order receipt.  The production process begins when the order is placed by you.  A change often requires us to begin a second process which was not charged for in the original order.

Item Defects and Flaws

In the rare event of your intimate apparel arriving to you in faulty condition, please use the contact form within 3 days of the post marked receiving date.  We will cover the return shipping and fix the mistake or replace the order.  The order must be unworn and unwashed with original tags.

If you have questions regarding the terms and conditions stated here..
send an email to hello@undertheroot.com or message with the contact form